FAQ
Frequently Asked Questions
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Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Standard delivery within the United States takes approximately 3–7 business days.
Q: Do you offer free shipping?
A: Yes, we provide free standard shipping on all orders within the United States.
Q: Do you ship internationally?
A: We may offer international shipping to select regions. Shipping costs and delivery times are calculated at checkout.
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Returns
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused and returned in their original condition and packaging.
Q: How do I start a return?
A: Please contact our support team at support@althein.com with your order details, and we will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 3–5 business days after the returned item is received and inspected.
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Products
Q: How do I care for your products?
A: Care instructions vary by product. Most items can be cleaned using gentle methods. Please refer to individual product pages for specific details.
Q: Are your products suitable for everyday use?
A: Yes, our products are designed for general daily comfort and relaxation.
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Orders & Payment
Q: What payment methods do you accept?
A: We accept secure payments through Shopify Payments, including major credit and debit cards.
Q: Can I change or cancel my order?
A: If your order has not yet been processed, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible.
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Contact
If you still have questions, please contact us:
Email: support@althein.com
Phone: +1 (502) 564-3490